Association eLearning

NOVEMBER 8, 2017

Last year, the Learning Escape Room was one of the most popular features of the Masie Center’s Learning 2016 conference. It’s for a new customer service/help desk system. It was my first experience with an escape room and I was delighted to hear that it was coming back for Learning 2017. What Changed. An Example.

Learning Objects 178

Learning Objects Masie Conference Exercise 178

Mark Oehlert

NOVEMBER 12, 2007

This is NOT Customer Service! This is NOT Customer Service! e-Clippings (Learning As Art) Home Archives Subscribe About My Social Networks « DevLearn 2007 Update | Main | More DevLearn 2007 Notes: The Great ILS Challenge Results » November 12, 2007 Zone Alarm Listen UP!!

Customer Service 36

Customer Service Social Bookmarking Services Custom 36

Learning Pool

FEBRUARY 8, 2021

She was most recently a Learning Fellow & Advisor for Elliott Masie Productions and previously Head of Global Learning & Development for State Street Global Advisors in Boston, Massachusetts. Let people know you are an Irish company, you are award-winning, and your customer service is #1.

Diversity Training 87

Diversity Training Skype Blended Learning Corporate eLearning 87

Association eLearning

DECEMBER 7, 2016

The other was about creating an effective learning game to improve employees’ customer service skills in retail stores. Elliott Masie talked about the learning “panorama” people can choose from. Iteration was a key component in the two design/prototyping sessions I attended. and use that to make refinements.

Masie 20

Masie Conference Learning Objects Learning 20

The Learning Circuits

FEBRUARY 4, 2006

Elliott Masie took the stage to encourage us to adopt Extreme Learning. Business Week's one-question customer service evaluation: would you recommend this to a friend? Kevin and I go back quite a ways; Oakes Interactive was hawking multimedia training before the Web was invented. Not a bad measure for the training business.

TechKnowledge 40

TechKnowledge ASTD Report Masie 40

CommLab India

JANUARY 9, 2017

We need to break down disability barriers to learning; as Elliot Masie says, “we need to bring learning to people instead of people to learning”. In today’s corporate world, all organizations have 3 important goals, the faster launch of products, satisfactory customer service, and enhanced employee productivity and work culture.

Blended Learning 44

Blended Learning Flash to HTML5 Conversion Attitudes Simulations 44

Allison Rossett

DECEMBER 6, 2012

Elliott Masie recently released his mobile study. The Masie team continues in the very same vein: Interest in delivering learning on mobile devices is high but implementation is in the very early stages of development. The Masie group pointed to employees as the advocates for mobile learning and support. Consider mobile.

Mobile Learning 182

Mobile Learning Mobile Masie Blended Learning 182