Customer Service Metrics SumTotal Track 
eLearning 24-7
OCTOBER 25, 2018
Folks seem fine with the vendor noting how awesome their support is, without extracting any metrics or verifiable data. . I’ve seen many a metric and viewed details that you the consumer would not have access to. I know SumTotal Learning Management gets tagged regularly when it comes to support. I like that.
eLearning 24-7
JUNE 25, 2019
The top quad will cover Functionality/UI and UX (learner side), then the next top quad in this category will focus solely on the administration side including UI/UX and data visualization/analytical data and metrics. Wild Card are all the tangibles – support, training, roadmap track-record, Tier 1 NexGen. dumpster fire). .
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eLearning 24-7
FEBRUARY 2, 2022
Vendors who have been certified by TCWG for Customer Support, received additional points compared to those who have demurred or declined to seek certification for their customer service and support. Can metrics and data be accessed quickly and will it tell the story of the learning or training? Metrics and Reporting.
Limestone Learning
MAY 28, 2019
He did it through an unorthodox approach that made Disney one of the world’s most admired companies and a place where inspiring leaders train and develop exceptional employees who deliver amazing customer service. She’s been promoted five times in as many years and is on track to join your leadership bench program.
Talented Learning
JANUARY 8, 2020
You know the names – Cornerstone , Oracle , Saba Software , SAP SuccessFactors , SumTotal Systems and Workday. Customer relationship management. Customer service management. Include evaluation tools so employees and their managers, peers and customers can rate their performance. Data integration software.
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