article thumbnail

What is customer training? Benefits and how to successfully create it

Matrix

However, these solutions are not always great since state-of-the-art AI is rather costly, and off-shore call centers may come with m ore disadvantages than perks. Red Hat is an American IBM subsidiary that offers open-source software products to enterprises. Customer training best-practice examples. Set customer training goals.

article thumbnail

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

10 Predictions for 2011: Trends that Will Reshape the Training Industry Total spending for training services will increase by an estimated 7-9%. Mobile learning development for tablets will become one of these sub-disciplines. Flash will still have an impact (at least in the area of mobile learning).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

eLearning Conferences

Tony Karrer

code_language=en January 24-30, 2009 International Conference on Current Trends in Theory and Practice of Computer Science , 35 th , Hotel Arnika, Špindler?v www.asmiweb.com/HigherEd/ January 28-29, 2009 Distance Learning as an e-Infrastructures Application : Innovation and Future Trends, New Delhi, India. link] default.asp?code_language=en

article thumbnail

Enterprise Mobile Learning 2011 - Year in Review

mLearning Trends

One year ago today, I offered nine predictions running the gamut of hardware, software, industry players and general market movements based on trends we were experiencing in the commercial mobile learning marketplace; here’s my analysis of where these predictions landed twelve months later. Prediction #1 - mLearning Engagements Expand.

article thumbnail

eLearning Conferences 2011

Tony Karrer

link] January 22-28, 2011 International Conference on Current Trends in Theory and Practice of Computer Science , 37 th , Novy Smokovec, Slovakia. link] January 30-February 3, 2011 Lotusphere , 18 th annual, sponsored by IBM, Walt Disney World Swan and Dolphin Resort, Orlando, Florida, USA. link] April ?, link] April ?,

article thumbnail

The Changing Face of Work and Workplace Learning

Learnnovators

Here are five things/phenomenon that did not exist five years back (at least not in the way we know them today): IBM’s Watson, the AI driven robot that interacts with humans on human terms (in natural language). On March 1, 2011, IBM announced the IBM SmartCloud framework to support Smarter Planet.”

article thumbnail

The Changing Face of Work and Workplace Learning

ID Reflections

Here are five things/phenomenon that did not exist five years back (at least not in the way we know them today): IBM''s Watson, the AI driven robot that interacts with humans on human terms (in natural language). But I see this as an emerging trend. You don''t program Watson; you work with Watson".

Change 227