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Putting Thought to Work: Evaluation in Practice

CLO Magazine

Then she said the tool automates levels 1 through 5 — including the Phillips ROI model — to help learning leaders report and analyze the data. “… And when you look at our business metrics, our attrition is down, our stock doubled and then split, our customer satisfaction went up 12 points.”

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CLO Symposium

Jay Cross

It replaces the inward-looking mumbo-jumbo of Kirkpatrick and the Phillips with business measures. ” I told Bill I was delighted with his work; I own a chunk of Agilent stock. This is a framework for reporting the business results of learning in a rigorous, structured manner. On the surface, this looks great.

CLO 43