Tony Karrer
MARCH 16, 2009
Well not quite, but it is pretty dang close to the definition of Management Consulting in Wikipedia: Management consulting refers to both the industry of, and the practice of, helping organizations improve their performance, primarily through the analysis of existing business problems and development of plans for improvement.
Tony Karrer
JULY 21, 2010
One of the things that this group has identified as one of their “problems” is that they receive too many emails. at Booz Allen: The Series - Portals and KM , January 20, 2010 More Resources on Discussion Forums, Communities: Forums vs. Social Networks? This is in process. I’ll also reach out via twitter.
ID Reflections
JULY 20, 2011
Active lurkers also include those people who may visit a customer support community and find a solution to their problem without contributing to the community. Those people derive a lot of value from that community interaction and so does your company since they do not clog up your customer call center. This happens due to various reasons.
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