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Use Employee Health As a Performance Engine

CLO Magazine

In the biology of business performance, energy and health are critical enablers of high performance and should be considered a part of any successful business strategy. That might include instituting walking meetings, encouraging energy breaks and discouraging multitasking. This tactic can produce results.

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How to Help Managers Avoid Burnout and Stay Productive

Everwise

To perform at your best over the long term, you need regular “opportunities for restocking your mental energy,” says Ron Friedman, founder of ignite80 , a consulting firm focused on leadership development. One program tested the effect of weekly meetings with facilitators for six months to hash out communication difficulties.

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How to Conduct a Customer Service Assessment

ProProfs

Pro Tip: When using customer service assessments as part of a training program, you can add links to your internal knowledge base in the assessment results. Customer support professionals must know how to diagnose a customer’s issue and implement an effective solution to the problem. Knowledge of Customer Support Tools.