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Managing Remote Teams: Advice From the Experts (Part 3)

General Assembly

Caitlin: Team bonding and preventing feelings of isolation are especially important for teams that are working remotely. These may sound corny, but leaning into the corniness can actually unlock a greater sense of connection and make calls feel less like a checklist. GA: All the insights today have been great so far.

Expert 52
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How to Conduct a Customer Service Assessment

ProProfs

Whether you’re hiring for an entry-level or advanced position, a customer service representative needs to have a sound knowledge of the customer service industry and understand the importance of social skills in providing top-of-the-line customer service. Multitasking ability . Industry Knowledge . View This Assessment.