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Forecasts for 2020

eLearning 24-7

In late 2009, I did my first forecast on this blog. For 2019, written in 2018, close to 95% accurate (as of today). . Curtailing the accept every RFP that comes to them. Another factor though is that many people continue to send RFPs that are 100 plus pages. I stopped using an RFP, in 2001 when I would buy systems.

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The Customer Education Experts Directory

learnWorlds

Feature fatigue and the risk of overcomplicating RFP technology with features. 2018 Gainsight Top Seven Influential Women in Customer Success. 2018, 2017, 2016 Mindtouch Top CS influencers & strategists. Accolades: Among the Top 100 Customer Success Strategists in 2018 by Mindtouch and again in 2020 by SuccessCoaching.

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