article thumbnail

Part 1: The Shift From Push to Pull Learning

CLO Magazine

When pest control and exterminator service Orkin first introduced its video on-demand learning module in 2005, employees were intrigued but skeptical, said Greg Baumann, vice president of training and technical services for Rollins Inc., Research from Bersin found in 2011, 25 percent of companies in the U.S.

article thumbnail

Customer Complaints, How to Avoid the Traps

eLearning 24-7

LMS – it is often showing all the bells and whistles of the system; not necessarily the items you are going to purchase – this is if the system has add on modules or add-ons or extras you can purchase. Example: Skillsoft sells content – business, soft skills, etc. They sell in packages/bundles – min.