The Cost of Misinformation in Customer Service
Inkling
FEBRUARY 9, 2016
53% of customers who ask a question on Twitter expect a response within one hour, regardless of when they tweeted. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions. Furthermore, they need to be able to provide support instantly.
124 
Let's personalize your content