Action Learning Conference Customer Service Leadership 
The Performance Improvement Blog
DECEMBER 16, 2015
Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Roleplay – people (usually two or three) acting out roles to learn about themselves and others by putting themselves in somebody else’s shoes.
CLO Magazine
FEBRUARY 14, 2013
Internal talent development was the second-ranked critical challenge for CEOs in The Conference Board’s CEO Challenge 2012 research report, “Human Capital.” Some aim to expand into new countries, while others strive to renew their commitment to customer service or make greater advances in technology.
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CLO Magazine
MAY 22, 2020
Not only does a legacy approach overlook the critical, bottom-up insights that come from employees such as those in customer service, sales reps and marketers working on the front lines, it stifles collaboration among those employees as well. Traditional learning content and collateral takes weeks or months to create.
Limestone Learning
OCTOBER 31, 2017
Lack of support from the people around us has shown to decrease work effort, time spent at work, customer service, quality, and commitment, while at the same time increasing worry, frustration, avoidance, and ultimately turnover. using the acronym S.U.P.P.O.R.T.
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