CLO Magazine
OCTOBER 11, 2013
When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. How did the firm turn it around? Did They Like It?
The Performance Improvement Blog
DECEMBER 16, 2015
Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Roleplay – people (usually two or three) acting out roles to learn about themselves and others by putting themselves in somebody else’s shoes.
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OpenSesame
APRIL 8, 2019
Learning in a corporate environment is irrespective of the role of the learner, be it for leadership development , product training or customer service. Not only it provides flexible learning options, but also keeps a track of the progress for a learner. Ready to put these ideas into action?
CLO Magazine
FEBRUARY 14, 2013
Global leadership company PDI Ninth House used this “maturity model” approach in research it conducted with Bersin & Associates in 2012, which examined the maturity of companies’ high potential development programs. Define leadership role requirements. • What are the main leadership challenges?
CLO Magazine
MARCH 30, 2011
Day two of the Spring 2011 Chief Learning Officer magazine Symposium continued with more innovative learning strategies in Amelia Island, Fla. Bill Whitmore, CEO of AlliedBarton Security Services began the morning with a keynote on how to drive business performance through leadership branding.
CLO Magazine
JANUARY 19, 2017
Given the company’s distinctive and engaging brand of customer service, that intense resource need means finding the right people and giving them the kind of training that ramps them up to productive levels as rapidly as possible. Among the programs BP established to spur innovation was a series of action learning events.
CLO Magazine
MAY 22, 2020
Not only does a legacy approach overlook the critical, bottom-up insights that come from employees such as those in customer service, sales reps and marketers working on the front lines, it stifles collaboration among those employees as well. This will not only drive viewership but retention as well.
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