Remove Analytics Remove IBM Remove Off-shore Remove Open Source
article thumbnail

What is customer training? Benefits and how to successfully create it

Matrix

However, these solutions are not always great since state-of-the-art AI is rather costly, and off-shore call centers may come with m ore disadvantages than perks. Red Hat is an American IBM subsidiary that offers open-source software products to enterprises. Customer training best-practice examples.

article thumbnail

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Open Educational Resources Matures 4. Learning Analytics 6. open up exciting opportunities for people to access relevant information where and when they require it. Analytics will be the buzzphrase of the year. The Future is Mobile 3. More Multimedia 5. Twitter, Yammer), wikis, blogs, discussion groups, etc.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Changing Face of Work and Workplace Learning

ID Reflections

Here are five things/phenomenon that did not exist five years back (at least not in the way we know them today): IBM''s Watson, the AI driven robot that interacts with humans on human terms (in natural language). In July 2010, Rackspace Hosting and NASA jointly launched an open-source cloud-software initiative known as OpenStack.

Change 227
article thumbnail

The Changing Face of Work and Workplace Learning

Learnnovators

Here are five things/phenomenon that did not exist five years back (at least not in the way we know them today): IBM’s Watson, the AI driven robot that interacts with humans on human terms (in natural language). On March 1, 2011, IBM announced the IBM SmartCloud framework to support Smarter Planet.”

article thumbnail

THE CHANGING FACE OF WORK AND WORKPLACE LEARNING

Learnnovators

In July 2010, Rackspace Hosting and NASA jointly launched an open-source cloud-software initiative known as OpenStack. On March 1, 2011, IBM announced the IBM SmartCloud framework to support Smarter Planet.” – Wikipedia. Cloud computing , while it has been around for a long time, is showing huge impact today. “In