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The key to understanding what’s going on

Jay Cross

In yesterday’s presentation for Collaborative Learning 04, we asked “In business culture, where’s the pendulum this year?&#. While you may be part of sales organization 60 and training district 12, that turns out to have not much to do with how you learn or affiliate. In the middle 60%. Forget top down.

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Co-creation

Jay Cross

Performance is what it’s all about; that deals with organizational objectives and metrics, the impact of learning, and how performance improvement is implemented. There’s a Process level above this that includes meta-learning, design principles, timing, and how humans tick: things that transcend individual cases.