How to Replace Top-down Training with Collaborative Learning (2)
Jay Cross
AUGUST 28, 2012
Google could have produced a slick, buttoned-down, tech-oriented training program, like they did for Google Wave, but this time around, Google chose a friendly, avuncular fellow to lead you through the ondemand session. He’s not a salesperson; he’s a research scientist, a true-blue Googler! It must be easy to access and understand.
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