Companies KM Knowledge Worker Social Software 
Jay Cross
NOVEMBER 15, 2009
T wo years ago, DevLearn and KM World took place simultaneously in downtown San Jose. I sensed that learning and knowledge management were converging and invited bloggers form both sides to get together at the Tidehouse to share viewpoints and guzzle beer. KM World 2009 is next week. Adobe was kind enough to pick up the tab.
ID Reflections
JULY 20, 2011
Those people derive a lot of value from that community interaction and so does your company since they do not clog up your customer call center. Active lurkers also include those people who may visit a customer support community and find a solution to their problem without contributing to the community. This happens due to various reasons.
Expert insights. Personalized for you.
38 
Let's personalize your content