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How does a Digital Adoption Platform Help Customer Support?

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Companies can turn satisfied customers into booming businesses by providing the right training, technology, and work environment. Just-in-time learning reduces the need for instructor-led or long online courses and, in turn, reduces the costs of maintaining legacy tech.

Adoption 170
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The Learning Management System and Digital Adoption Platform: Why they’re a perfect pair

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Where an LMS enables employees to take digital courses at their convenience, a digital adoption platform provides contextual learning that trains employees as they work. A digital adoption platform provides important reminders right in the progression of their workflow, whether from previous LMS training courses or other modules.

LMS 130
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Performance Support – Your GPS for Work

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Of course I’d been to the office a few times for interviews, but it is a 45 minute drive with plenty of tricky turns. Even if you provide terrific employee onboarding training, those processes and methodologies can change, rendering that onboarding training obsolete. Performance Support- Your GPS for Work.

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How to streamline new software rollouts

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This is of course from the fictionalized biopic “The Founder” and not real events. By following an internal marketing paradigm, you can provide support and cut down on resistance. The idea is to provide information on how to use the software while employees are working through day-to-day tasks. Focus on Employee Training.

Software 209
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10 Questions to Ask When Choosing a Digital Adoption Platform

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This deployment only works for web apps and you must have the ability to add the code snippet into the web app, or the DAP vendor must provide an integration. Ask the vendor to provide a clear picture of the technical resources needed during implementation, so you know what kind of skills are required. .

Adoption 185
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How Does a Digital Adoption Platform Work?

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A digital adoption provides guidance to users in a number of different ways, including: Step-by-step guides. Most DAPs follow method #1 or #2, depending on the applications for which the DAP is providing help. . . Use any kind of content, such as videos, images, courses, etc., But what does a DAP actually do? Walkthroughs.

Adoption 204
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ROI: The Most Difficult Metric!

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But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line? Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of We have all kinds of data supporting what we do!"

Metrics 191