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10 Customer Service Training Software

Ed App

To test your team’s knowledge post-training, you can use EdApp’s Rapid Refresh quiz maker. Just fill out the easy-to-complete spreadsheet with your questions and answers, then watch it transform into an interactive quiz. Rapid Refresh quiz maker. Quiz builder. Custom elearning development. Document library.

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The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Not to put too fine a point on it, but you need to ensure that the elearning (or online training, or web-based training) that your organization creates is accessible—that is, usable by people who have disabilities. He frequently shares about accessible elearning development through our Learning Dispatch blog and newsletter.

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The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Elearning can also include any combination of the above (for example, a course might have a series of PDF files to download and read; then a click-through, packaged course to take; followed by an automatically graded quiz). In a higher education context, elearning is often hosted in a learning management system (LMS).