Jay Cross

AUGUST 3, 2012

Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. Training was simpler when the world was predictable, progress was slow, and the task was teaching people how to do their jobs. People need to learn on the job, not apart from it.

Social Networks 62

Social Networks Compliance Training Jive Yammer 62

Janet Clarey

APRIL 2, 2009

Noted main difference between main stream media and social media. Social media enables everyone to publish/access info inexpensively. information/knowledge workers. Find opportunities where social learning technologies will foster learning. Distance learning—Social software’s killer ap?

Brandon Hall 36

Brandon Hall Social Learning Blended Learning Learning Technologies 36

Jay Cross

JULY 17, 2012

Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Frederick Taylor promoted Scientific Management, and training’s mission evolved from how to do the job into how to do the job more efficiently. Internal job aids.

Corporate eLearning 71

Corporate eLearning Compliance Training Blended Learning Training 71