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Use Employee Health As a Performance Engine

CLO Magazine

That might include instituting walking meetings, encouraging energy breaks and discouraging multitasking. ” Further, 66 percent of companies with highly effective health and productivity programs reported they perform better than their top competitors.

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How to Conduct a Customer Service Assessment

ProProfs

Pro Tip: When using customer service assessments as part of a training program, you can add links to your internal knowledge base in the assessment results. Multitasking ability . For the trial day, you can provide the candidate with previously solved tickets to work on. Troubleshooting Skills. Cognitive Skills .