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5 Signs Your Remote Call Center Agents Need More Training

The Training by Nelle Blog | Corporate Training and Consulting

According to a 2015 study by the Electronic Journal of Business Ethics and Organization Studies, the average turnover at call centers globally is 35-50%. legal/privacy FAQs, or code of conduct). Being a call center agent is a tough job. So, what’s causing agents to burn out so quickly? If not, it’s time to ramp up the training.

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Captions vs. Sound – How to Get Heard?

TechSmith Camtasia

The rise of video in social media should be no surprise to anyone. So, while we’re all aware of video’s surge, here are some hard numbers: 67 percen t of users watched more video on social networks like Facebook and Snapchat than they did a year ago. The rise of video isn’t just social. As of 2015, 77 percent of U.S.-based

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Mobilizing the learning experience

Aptara

You might also want to process locally for privacy reasons. billion in 2015. Another aspect of mobile technology that has fueled the growth of electronic training applications is the concept of social learning. ELearning discoveries and advancements. One sector of it that is especially thriving at the moment is mobile learning.

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How to Add Captions or Subtitles to a Video

TechSmith Camtasia

The rise of video in social media should be no surprise to anyone. So, while we’re all aware of video’s surge, here are some hard numbers: 67 percent of users watched more videos on social networks like Facebook and Snapchat than they did a year ago. The rise of video isn’t just social. As of 2015, 77 percent of U.S.-based

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Tap into Skills Training to Harness Your Full Business Potential

eloomi

Skills Build a flawless skills training strategy and unlock your people's hidden talent. Build a flawless skills training strategy and unlock your people’s hidden talent. All this means it’s more important than ever before to have a skills strategy in place for your organization. Onboarding. Onboarding. Content store.

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How to Become a Learning Organization (An Interview with Michelle Ockers)

Convergence Training

” So a lot of the work I do is around strategy and operating models for learning organizations and directly building the capability of learning and development teams. So I don’t know if you’ve followed some of what’s happened at Microsoft since their new CEO Satya Nadella took over in 2015.

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Tips for Adding Visuals to Your Social Media

TechSmith Camtasia

One of the most popular ways to use video, however, is on social media — especially Facebook. But what does it take to be successful with social media videos? Facebook is the king of all social media platforms. The Social Media Video Experimental Campaign. Background: Why use video on Facebook?