Association Learning Management System Knowledge Management Roles Specialist 
TalentLMS
SEPTEMBER 27, 2021
Why you need a knowledge transfer plan. And have a solid process in place to ensure that before one of your employees leaves the company or moves to another role, there’s a thorough handover period with their successor. A knowledge transfer plan is more than this. Use it to: Organize knowledge so it’s easy to find. (A
Acorn Labs
JUNE 27, 2023
What role does customer support and service capability play in that mission? What are the risks associated with building the capability? So, for example: Increased customer feedback Providing technical support and assistance Managing customer service requests and support tickets. Why does this matter? Company resources.
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Acorn Labs
JUNE 20, 2023
Step 1: Define the landscape Start with evaluating the business environment that customer success and account management functions within. What role does customer success and account management play in that mission? What value does customer success and account management generate for the business, now and into the future?
Acorn Labs
JUNE 27, 2023
What role does customer support and service capability play in that mission? What are the risks associated with building the capability? So, for example: Increased customer feedback Providing technical support and assistance Managing customer service requests and support tickets. Why does this matter? Company resources.
Acorn Labs
JUNE 18, 2023
Consider: Your organisation's greater mission, purpose and values The strategy department's role in that mission The value the strategic function generates for the org, both now and into the future. What are the risks associated with building the capability? Compare the results to assessments by managers.
Acorn Labs
JUNE 20, 2023
Step 1: Define the landscape Start with evaluating the business environment that customer success and account management functions within. What role does customer success and account management play in that mission? What value does customer success and account management generate for the business, now and into the future?
Acorn Labs
JUNE 18, 2023
Consider: Your organisation's greater mission, purpose and values The strategy department's role in that mission The value the strategic function generates for the org, both now and into the future. What are the risks associated with building the capability? Compare the results to assessments by managers.
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