Evaluating Training – Capturing the Benefits Aspect of ROI
MAY 10, 2016
Return on investment (ROI) is a quantification of the relation between the benefits of a program and its costs [benefit-cost ratio (BCR)]. The exercise is fairly simple as long as we stick to formulas, but in order to determine the ROI of a training program, we need to collect data through assessment and evaluation of what knowledge and skills were gained and what behaviors have changed. Included in the second level are: Change in attitude, skills, knowledge.