How to Evaluate Learning: The Kirkpatrick Model for the 21st Century
Dashe & Thomson
JANUARY 20, 2012
Even though many Learning and Development organizations find it a challenge to prove training’s effect beyond how learners react to the training and whether they have learned the training content, senior management and business stakeholders are more and more interested in metrics that show the impact on the organization. Then we need to identify specific metrics to demonstrate and deliver on those expectations. Kirkpatrick calls this Return on Expectations, or ROE. Behavior).