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Skills Capability Building – Knowledge Workforce VS Frontline Workforce

Disprz

The brain (knowledge workforce) and the face (frontline workforce) of the company, play a vital role in outmaneuvering these uncertainties. fall in the category of knowledge workers. A drastic change in the learning patterns of the frontline and knowledge workers has been visible pre and post-pandemic.

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8 Dirty Words

Jay Cross's Informal Learning

Better to speak of collaboration or boosting brain power. They are workers first, and learners second. It’s based on the assumption that an elite can figure out what workers need to know, package it as explicit data, and serve it up in a database. They remember how ineffective school was at getting things done.

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The year’s top posts on Working Smarter

Jay Cross

Working smarter draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 5 characteristics of how Knowledge Workers like to learn at work JANE HART | THURSDAY, APRIL 25, 2013.

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Informal Learning – the other 80%

Jay Cross

Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. Situating our brains in our heads oversimplifies the situation; our brains are distributed throughout our bodies.

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Why Corporate Training is Broken And How to Fix It

Jay Cross

Unfortunately, workers avoided these awful courses whenever possible and training departments sullied their reputations. Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. How workers connect to colleagues and knowledge.