5 Signs Your Remote Call Center Agents Need More Training
The Training by Nelle Blog | Corporate Training and Consulting
MARCH 15, 2022
According to a 2015 study by the Electronic Journal of Business Ethics and Organization Studies, the average turnover at call centers globally is 35-50%. Factors such as little supervisor support, pay/benefits, poor job fit, and the most overlooked reason - lack of TRAINING. So, what’s causing agents to burn out so quickly?
Let's personalize your content