[from gminks] Social Learning Measurement : eLearning Technology
Tony Karrer
APRIL 15, 2009
A lot of them are for environments that face the customer, but some are for internal. But in many cases, we need to define Intermediate Factors in Learning (see also Intermediate Factors ). As an example, we might be focusing on Customer Loyalty. I like what Kevin Jones talked about in Objection #13: How Do You Measure ROI?
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