Jay Cross

AUGUST 7, 2009

Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers. Increasing customer loyalty though learning. Replacing bureaucracy through self-service. Developing more informed marketing partners.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross

MARCH 19, 2012

This approach has already been adopted by Web services, where Beta releases are launched and tested before they are finalized. For example, Google’s ubiquitous GMail service is still in Beta. The phrase, “we are living in a beta world” is increasingly being used outside the Web services domain. A New Model for Training.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The impacts of collaboration-based knowledge work are accelerating. Stock market investors value Google at $125 billion.

ROI 66

ROI Social Networks Network Authoring Tools 66