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Customer Competencies, Co-Creation, and Brand Communities

Skilful Minds

Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off. empathy empathy with customers engagement Innovation.

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DevLearn ‘09 Keynote: Andrew McAfee #dl09

Learning Visions

is the use of emergent social software platforms by organizations in pursuit of their goals.” More productive approach: letting the people help each other out (rather than build some crazy system that tries to answer questions for you) People envision nightmares of letting the doors open to letting people interact with each other.

DevLearn 100
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The key to understanding what’s going on

Jay Cross

Here’s a mid-2003 article from an internal newsletter from Deloitte: Social Software: Get Affiliated. But the rise of online communities based on self-affiliation may be putting technology on your side. Social Software: Get Affiliated. Want to understand the emerging world of social software?

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Learning and KM: Separated at birth?

Jay Cross

A social media consumer, HBS professor, MIT research scientist, and author, McAfee focuses on how emergent social software platforms are benefiting enterprises, and how smart organizations and their leaders are making effective use of them to share knowledge, inspire innovation, and enable decision making.

KM 38
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LMSs that kick ass: Saba

Janet Clarey

Director, Product Strategy who is responsible for Saba’s Social Media strategy about their product “ Saba Social.&#. Q: What social media tools has Saba incorporated into their LMS? Q: What drove your decision to incorporate social media tools into your LMS? I interviewed Ben Willis, Sr.

Saba 36
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Camtasia - LMS - LCMS - Best of eLearning Learning August 2009

eLearning Learning Posts

Social Software Adoption - eLearning Technology , August 10, 2009. Performance Learning Productivity , August 22, 2009. Podcasting for E-Learning: Introduction to Audio Production - The E-Learning Curve , August 11, 2009. Social Networking on Intranets (Jakob Nielsen’s Alertbox) , August 12, 2009.

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Ten years after

Jay Cross

Community computing grids. Peer production networks. Social mobile computing. Social software. Social accounting tools. Tags: The Future. Learning professionals will be helping to bake sound learning practices into these evolving structures. Self-organizing mesh networks. Group-forming networks.

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