Social media: Prevention is better than cure
E-Learning Provocateur
JUNE 1, 2010
It’s also the long tail of boring, low profile gripes that fester unanswered. I’ll refer this question to United Airlines… Yep, that little ditty has attracted over 8 million views so far. But it’s not just the clever memes you should worry about. Have you called your own call centre lately?
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