Lemonade

FEBRUARY 25, 2019

Customers expect your frontline to be product experts, able to help with whatever question or issue they have. As a result, product training is quickly becoming one of the most important programs you can run for frontline staff. Let’s break down the various tools and technologies available for improving product training.

Productivity 49

Productivity Product Simulations Technology 49

Lemonade

JULY 3, 2019

Customers expect your frontline to be product experts, able to help with whatever question or issue they have. As a result, product training is quickly becoming one of the most important programs you can run for frontline staff. Let’s break down the various tools and technologies available for improving product training.

Productivity 40

Productivity Product Simulations Technology 40

Lemonade

JULY 3, 2019

Customers expect your frontline to be product experts, able to help with whatever question or issue they have. As a result, product training is quickly becoming one of the most important programs you can run for frontline staff. Let’s break down the various tools and technologies available for improving product training.

Productivity 40

Productivity Product Simulations Technology 40

eLearning 24-7

JANUARY 16, 2018

Vendor claimed retention rates, customer service success. Unless you have like 10-25 customers. Pathgather – Yes, they show up due to a revamping of the product (areas I had concern), and better service and support. Sad really, for a solid product, but Mind Tickle! The dog space, absolutely.

Learning System 62

Learning System System vendor LCMS 62

Talented Learning

JANUARY 8, 2019

Every day, we interview vendors to understand their product strategy, features and roadmap. Cornerstone OnDemand acquired Grovo. Our trends lists reflect how learning systems buyers are actually driving innovation with their dollars! Then we use that intelligence to help buyers define their requirements and evaluate qualified systems.

Enterprise 43

Enterprise Learning System Trends Market 43

eLearning 24-7

OCTOBER 25, 2018

And I know folks who leave them are usually unhappy for various reasons, but I can tell you that I have had two in-depth meetings with SumTotal including one with the VP of Customer Service/Support and have seen the metrics. I appreciated their honesty in saying they still have challenges, but they are trying to correct the ship.

LMS 69

LMS Metrics SumTotal RFP 69

Abreon

OCTOBER 25, 2019

From search engines that learn from your browsing history and recommend more relevant results, to chatbots that provide online customer service, AI is rapidly becoming commonplace. Artificial Intelligence (AI), once the stuff of science fiction, has today established a firm presence in our everyday lives. Augmented Reality (AR).

Augmented Reality 40

Augmented Reality Blended Learning Technology Simulations 40