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Customer Competencies, Co-Creation, and Brand Communities

Skilful Minds

empathy empathy with customers engagement Innovation. Tags: Collaboration Customer Communities Experience Design Learning Experience brand co-creation customer competence Customer Experience elearning 2.0

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Micro to Macro

eLearning Weekly

I started in the world of computer science and web programming, but quickly transitioned to educational technology and then eLearning. Building eLearning courses came naturally to me because I was used to building web sites and web applications. I built custom interactions in Flash, tamed SCORM, and wrote a ton of HTML and JavaScript.

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Gossip, Collaboration, and Performance in Distributed Teams

Skilful Minds

Customer Experience Experience Design social networking Enterprise 2.0 elearning 2.0 Tags: Change Management Collaboration Learning Experience Social Business Design Social CRM Social Media Social Networks e-Learning 2.0

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[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 A lot of them are for environments that face the customer, but some are for internal. As an example, we might be focusing on Customer Loyalty. Will - great points.

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What is Project Based Learning?

eLearning Blender

For my recent instructional design class I designed a project based lesson called " Selling Sleep Disorder Relief " which required participants to research a sleep disorder then create a presentation of how to make a sales presentation to a customer with the sleep disorder. Tags: Instructional Design eLearning 2.0

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Web 2.0 Applications in Learning

Tony Karrer

Last week I presented a session at ASTD TechKnowledge entitled eLearning 2.0 - Applications and Implications. It could just as easily have been called Web 2.0 I also left out many external audiences, e.g., customers, grantees, partners, members, etc. eLearning Trends Enterprise 2.0 Applications in Learning.

Wiki 105
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Better Conferences - Response Needed

Tony Karrer

Having a really great Southern dinner at ASTD and talking about the implications of eLearning 2.0 Seeing a bunch of custom vendors, niche off-the-shelf content folks, etc., We could also allow things to be tagged with something like - demo at the end. Getting together with other experts over some beer was great.