Tony Karrer

MARCH 23, 2007

I'm sure that once you add presence-based audio (meaning you can hear people who are close to you) that WebEx style systems will begin to look more like second life so you can have easier break-out sessions. But, it's not really sales, customer service, etc. That's a great, fun way to teach around these topics.

Second Life 100

Second Life Virtual Classroom eLearningGuild Virtual World 100

Learning Visions

AUGUST 24, 2007

Friday, August 24, 2007 Building Community in Second Life: Renaissance Island As you know, Ive been trying to walk-the-talk and experiment a bit with Second Life, role my virtual sleeves up and see what all the fuss is about. Last week, I visited Renaissance Island and wrote about it in My Second Second Life Experience.

Second Life 100

Second Life Community Moodle eLearning Guild 100

Mark Oehlert

NOVEMBER 12, 2007

This is NOT Customer Service! This is NOT Customer Service! Funny Future of e-Learning Research Cross Posting Futures Games Gaming & Learning Government Hardware Industry informal learning Innovation Insanely Cool Content Job Leads Latest News Learning Learning 2005 Learning As Art Learning/Training Learning/Web 2.0

Customer Service 36

Customer Service Social Bookmarking Services Custom 36

CLO Magazine

FEBRUARY 13, 2017

Nguyen said the retail reality is this: Products across competitors are virtually the same; pricing is transparent, thanks to the web, and so is product information. Nguyen wouldn’t mind carrying this spirit with him into a second life in the Arizona community where he spent his adolescence. People have to be the differentiator.

Association Learning Management System 54

Association Learning Management System Diversity Training Metrics Reputation 54

Tony Karrer

MARCH 3, 2008

Method Count Percent Alongside Formal Learning 26 63% Process Information / Training 22 54% Frequently Asked Questions (FAQ) / Support Information 18 44% Commonly used resources, URL's to applications, documentation, Contact Information, etc. Orientations, classes, and meetings are often held in Second Life.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Learning Visions

MAY 20, 2009

A few weeks ago I did a very informal query on Twitter, asking people what were their favorite eLearning brands. I used to pitch up against some of the "big guys" -- NetG, SkillSoft -- who do some custom development, but the clients would choose our small shop because we provided better customer service.

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

Learning Visions

SEPTEMBER 27, 2007

This may be why the concept of informal learning is such a hard sell. A company cannot tell its employees to go "figure out" our corporate policy on customer service, safty or compliance.that knowledge must be conveyed as simply and in as "unmessy" method as possible. Forget about it. A PLE can be messy. Its personal, after all.

Blended Learning 100

Blended Learning Authoring Tools Brandon Hall Instructional Design 100