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Customer Excellence Pledge

eLearning 24-7

Everyone knows that support in the learning system space as a whole is below average. Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. This isn’t new.

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Surprises so Far in 2023

eLearning 24-7

Surprises in E-Learning One of the biggest surprises, is that so many folks are unaware that e-learning was an umbrella term, as I noted in the History of the LMS post. Vendors use it to refer to online courses/content. On top of that, they misspell it – the term is e-learning.

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The Latest LMS Insight

eLearning 24-7

Every E-Learning vendor should want your business and treat you as they would want to be treated. Every LMS vendor should have a standard regarding response times, when they receive an inquiry via the internet. I know of one vendor who responds within 30 minutes of receiving an inquiry. E-Learning 24/7.

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Reader’s Mailbag – You Ask, I Answer

eLearning 24-7

Q: You constantly mention “learning systems” rather than an LMS, LXP or Learning Platform. Q: We are looking at a talent management system, but are wondering if that qualifies under a learning system? Too much confusion for folks who want to buy a system. Into Learning?

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History of the LMS

eLearning 24-7

CBT Prior to online learning known then as WBT, and then the latter term of e-learning (vendors today, use it to refer to content that is online), there was CBT. CBT was the “new” and exciting way to learn. ILT (Instructor Led Training – Workplace, even EdTech – K-12 and Higher Education).

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Turn Training into a Profit Center – Here’s How

eLearning 24-7

There are some good ones out there, and from a learning system standpoint some vendors in the B2B/B2C market are adding this capability. One e-learning vendor who has as part of their assessment solutions has an online proctoring component is Questionmark. The cost of the system to you is $50,000. .

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Learning System Buyer’s Guide

eLearning 24-7

The problem today is when you surf the web, you see all these guides written by content marketers, not experts in L&D or training or learning systems or even e-learning. Always check out the learning system, ask the right questions (which is in this guide), drill them. Learning System Types.