AUGUST 15, 2008
When I draw a blueprint of an ideal enterprise learning environment, it always includes an expertise location function. In early 1999, I told Cisco’s eLearning group that IM was going to become a powerful learning support tool. IM was kid stuff. Yet three or four years later, IM was de rigeur at Cisco and it helped knit the organization together as it mushroomed in size. It’s like a stream going by.