KM Problem Social Software Software 
ID Reflections
JANUARY 1, 2011
No silver bullet in KM by Nick Milton 13. Wicked Problems 17. The “New” Social Learning isn’t a New Thing by Sumeet Moghe 18. and Social Software should be opt-in by Gautam Ghosh 22. How to Build a Social Learning Culture by Lars Hyland 24. The Wolf Pack and Learning by Dan Pontefract 12. Enterprise 2.0
Tony Karrer
JULY 21, 2010
One of the things that this group has identified as one of their “problems” is that they receive too many emails. at Booz Allen: The Series - Portals and KM , January 20, 2010 More Resources on Discussion Forums, Communities: Forums vs. Social Networks?
ID Reflections
JULY 20, 2011
Active lurkers also include those people who may visit a customer support community and find a solution to their problem without contributing to the community. Those people derive a lot of value from that community interaction and so does your company since they do not clog up your customer call center.
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