Knowledge Worker Problem Social Software Software 
Tony Karrer
OCTOBER 6, 2007
I've been slowly making my way through Thomas Davenport's book Thinking for a Living - How to Get Better Performance and Results from Knowledge Workers. Perhaps the biggest problem for blogging is the time it takes to read and write blogs. He even discusses the use of social software. well here it is.
ID Reflections
JULY 20, 2011
Active lurkers also include those people who may visit a customer support community and find a solution to their problem without contributing to the community. Those people derive a lot of value from that community interaction and so does your company since they do not clog up your customer call center. This happens due to various reasons.
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Tony Karrer
JULY 21, 2010
One of the things that this group has identified as one of their “problems” is that they receive too many emails. They see the benefit of the tool in a strict learning environment, but have difficulty seeing its use in an expanded role. Of course, there’s no easy answers here, but lots we can discuss and learn around this. This is in process.
Janet Clarey
APRIL 2, 2009
information/knowledge workers. Find opportunities where social learning technologies will foster learning. Distance learning—Social software’s killer ap? Creating Social Presence in Online Environments, New Directions for Adult and Continuing Education (San Francisco: Jossey Bass, 2003), p.
Jay Cross
JULY 17, 2012
Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Feeds, Tweets, streams.
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