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Skills Capability Building – Knowledge Workforce VS Frontline Workforce

Disprz

fall in the category of knowledge workers. While employees directly facing the customers like delivery executives, restaurant waiters, retail sales reps, etc are considered frontline workers. A drastic change in the learning patterns of the frontline and knowledge workers has been visible pre and post-pandemic.

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Skill analytics – Beyond learning and skilling for better ROI

Disprz

Disprz has enabled companies like Wellness Forever, a leading pharmacy retail chain in India increase their course completion ratio by 80%. Example: A certain course on sales pipeline management had a low completion rate among the senior sales executives while the new hires found it effective. Disprz analytics builder.

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Skill Analytics – Beyond Learning And Skilling For Better ROI

Disprz

Disprz has enabled companies like Wellness Forever, a leading pharmacy retail chain in India increase their course completion ratio by 80%. Example: A certain course on sales pipeline management had a low completion rate among the senior sales executives while the new hires found it effective.

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5 Skilling Problems You Can Solve With An Enterprise Learning Solution

Disprz

How about applying the same strategy to learning so your frontline and knowledge workers could instantly access and digest knowledge nuggets on-the-go. Microlearning in enterprise learning solutions facilitates the quick dissemination of knowledge through bite-sized content. Therefore all the data is synced.

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Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. For example, in a call center environment, it is reasonable to look at handle time, customer satisfaction, total sales, etc.

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Informal Learning – the other 80%

Jay Cross

Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. Hence, it’s not promoted at conferences, in magazines, and through sales calls. How workers learn now.