How to Ensure You Don’t Do a Starbucks
Enyota Learning
JUNE 7, 2018
Now think of United violently dragging a passenger out of an overbooked flight or Starbucks’ getting involved in a highly criticized racial scandal – in this social media age, the outcome of such scandals is not just a public backlash but also a loss of customer trust – something businesses just cannot risk. It’s a competitive market.
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