September, 2012

eFront

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What is social learning?

eFront

‘Social learning’ has been the elearning buzzword du jour for a couple of years now and people often ask us exactly what social learning is. I think Marcia Conner captures it perfectly in her definition as follows: Social learning is learning that takes place through social interaction between peers and it may or may not lead to a change in attitudes and/or behavior.

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Cost & time saving benefits of using eLearning: The Mobile Money story

eFront

Mobile Money was founded in 1998 and was the UK’s first cash log book loans company, providing cash loans at a national level. Unlike most loan companies, they operate a branch network of friendly staff and they currently have 33 branches throughout England and Wales. The training of their staff is essential to providing a high quality service to their customers, and with over 70 staff spread all over the UK, arranging face-to-face training can be both difficult and costly so they decided to inv

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Moving from an open-source to a commercial LMS – the story of Transactel

eFront

Transactel is the largest call center in the Central American region and is made up of 6,200 ‘heroes’ (as they’re called internally). The company has doubled its size in the last five years with the addition of 12,000 employees when Transactel partnered with TELUS International. Through the TELUS partnership Transactel is now providing services to the TELUS International Philippines call center.