PDG

APRIL 15, 2024

Essentially, they know what to do because you’ve trained them. The question is, are they doing it? This is the knowing/doing gap. The knowing/doing gap refers to the disconnect between what we know we should do and what we actually do in practice.

Sales 52

Sales Assessment Performance Metrics 52

PDG

DECEMBER 19, 2023

Not Recognizing the Knowing-Doing Gap Let’s face it: a lot of new leader readiness programs don’t do enough to prepare leaders for the realities of the job. Many programs are very “training” focused, as if training itself is enough to create a great leader. The problem isn’t the training itself.

Leadership 59

Leadership Metrics Develop Knowing Doing Gap 59

Limestone Learning

JUNE 28, 2019

Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio.

Free 65

Free Authoring Tools Adobe Captivate Blended Learning 65

Jay Cross

JUNE 20, 2011

It’s turning out to be an alternative to training, traditional learning, and management development as well. “Picasso said, ‘I do things I do not know how to do in order to learn how to do them.’ A 3-D matrix is teasing out descriptions of potential content for prioritization.

Wiki 52

Wiki Exercise eBook Sun 52