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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

They’re a large financial services provider headquartered outside of Chicago. We also touch on his efforts at Discover to rethink and expand tuition assistance programs from a benefit to an asset. It’s a benefit that we offer. It just so happened at the same time I was on the phone with Elliott Masie.

Kaplan 48
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The Future Business of Learning for Suppliers

Performance Learning Productivity

He references The Masie Barometer which provides a late-March 2009 snapshot of learning & development in a range of organisations – 77% of respondents based in the USA. The Masie figure is 88%. If they do, they will need to be absolutely sure that each supplier is providing real value. But most don’t.

Business 100