culture of trust 2. Strategy exception handling Trust Organization social business“Exceptions are the shadow economies of firms today and isfertile ground for social business solutions, which thrive in anexception-driven environment…” ~John Hagel : [link] In today’s work environment, exceptions and not rote taskrule. You can’t train for exceptions nor create checklists or Job Aids. Exceptionsencountered are solved by people bringing not a hammer for the nail but abagful of toolkits, problem solving skills and an open mind. And very often theexpertise of their network. MORE >>

SOCIAL is driven by TRUST. TRUST is an attitude, a belief, a way of being, acting. TRUST is the currency of all things social in any form: in person, in a community, online. Instead of helping others be SOCIAL, teach them to TRUST – the SOCIAL will naturally happen. social media social trust SOCIAL is not technology. SOCIAL is not a blog. SOCIAL is not a profile. MORE >>

The new social contract between employer and employee is no longer about loyalty; it’s about trust. Employees are saying, “I will work hard for you as long as you are trustworthy and you show that you trust me.” Employers are saying, “I can’t promise long-term employment, but if you are trustworthy and you trust me, I will support you and compensate you.” Managers, unfortunately, do many things intentionally and unintentionally that lose the trust of employees. Building and keeping trust requires avoiding these pitfalls. Build trust with openness. MORE >>

The key to most successful relationships with customers, as it is in all relationships, is a sense of mutual trust. This "10X10" offers some suggestions for building trust. Trust your employees to resolve customer issues when and where they happen. Being responsive to customers, even if you can't fulfill their requests, helps build trust. We know from our own experiences as customers that we quickly lose trust in people who take an unreasonably long time to do what they said they were going to do. Employees can read these books to learn more about each idea. MORE >>

key to learning and working collaboratively is trust. Trust Trust is the glue that holds knowledge organizations together, not rules and regulations. few years ago,  Charles Green responded to my post about  the knowledge economy being a trust economy : Your title captures an important insight; the knowledge economy allows significant distribution of nodes of knowledge, means of production, etc. If people can’t figure out how to trust other people, all that value goes unachieved. If you trust workers to get things done, you don’t need a tracking system. MORE >>