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Success Formula for Discussion Forums in Financial Services

Tony Karrer

. - Business Casual , October 29, 2008 Making Intranet Discussion Groups Effective - eLearning Technology , June 15, 2006 Requirement to Social Learning Adoption #2 - Compatibility - Engaged Learning , February 24, 2009 The Holy Trinity: Leadership Framework, Learning 2.0 &

Forum 115
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Web 2.0 Applications in Learning

Tony Karrer

Method Count Percent Alongside Formal Learning 26 63% Process Information / Training 22 54% Frequently Asked Questions (FAQ) / Support Information 18 44% Commonly used resources, URL's to applications, documentation, Contact Information, etc. Honey Pots - Create pages that people are likely to update such as Common Support Issues, FAQ, etc.

Wiki 105
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Through the Workscape Looking Glass

Jay Cross

It goes by many names, from Enterprise 2.0 Job aids, bookmarks, FAQs, aggregation, curation. Enterprise social network. Communities of Practice. Little wonder that the training department is underperforming: they only touch a minority of employees, most of them newcomers. Peer learning. Performance support.

Metrics 36