Jay Cross's Informal Learning

FEBRUARY 2, 2009

One survey has shown that self-directed learning is three times more important in helping knowledge workers become proficient on the job than company-provided training. He also recommends helping workers learn how to improve their learning skills as well as creating a supportive organizational culture.

Knowledge Worker 36

Knowledge Worker Communities of Practice Performance Support Reference 36

Jay Cross

MARCH 14, 2010

Training directors see learners; everyone else sees workers or employees.). Knowledge Workers. The knowledge worker’s objective is to learn what it takes to do the best she can. A great industrial worker might be half again as productive as his middle-of-the road peer. These people need the room to excel.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

APRIL 16, 2013

Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. How workers learn now. Think about a go-getter knowledge worker learns something new. [6]

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98