Jay Cross's Informal Learning

JANUARY 13, 2011

Mixing case studies, stories, and actionable recommendations together with humor and easy-to-understand language, Jay Cross provides much more than buzzwords and back-patting, or so says his bio. It involves making it easy to access expertise. LX Briefing. He also has some very strong opinions on the future of workplace learning.

Change 52

Change Case Study Google CLO 52

Jay Cross's Informal Learning

JANUARY 10, 2009

It’s not as if the monolithic TimeWarnerMicrosoftCisco Consortium is going to provide all the entertainment, training, phone calls, and news you’ll ever need. Furniture.com began providing operator assistance to customers buying by phone. Convergence works both ways. Personalized customer service pays. Knowledge is power.

Authoring Tools 57

Authoring Tools Network Corporate eLearning Compliance Training 57

Jay Cross's Informal Learning

JULY 12, 2010

The value of linking people to knowledge and expertise is immense. We’re accustomed to ROI numbers from projects that have already been rationalized, systematized, re-engineered, and so forth. There’s not much slack left, so you can only pull out a limited ROI. Informal Learning is for the most part unplowed ground.

Informal Learning 73

Informal Learning Performance Support Informal Support 73

Jay Cross's Informal Learning

JULY 1, 2009

In their book Digital Habitats: Stewarding Technology for Communities , Etienne Wenger, Nancy White and John Smith describe different community orientations in terms of meetings, open-ended conversation, projects, content, access to expertise, relationships, individual participation, community cultivation and service context.

Skills 40

Skills Wiki LearnTrends Attitudes 40