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Front-End Analysis: Improving Performance

Dashe & Thomson

Expert users will become Super Users. Thomas Gilbert’s behavioral engineering model (BEM) is used in conjunction with Front-End Analysis to distinguish between environmental supports (the work environment factors that encourage or impede performance) and a person’s repertory of behavior (what the individual brings to the table).

Analysis 190
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A Brief History of Human Performance Improvement (HPI): Talking with Guy Wallace

Convergence Training

Convergence Training and our partners at RedVector are workforce learning and performance improvement experts. Here’s a little more information about some of them: The Mager-Pipe Flowchart Method (you can download this from the bottom of this article as well). The Gilbert Behavior Engineering Model (BEM). Geary Rummler.

Pipes 64
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LearnTrends: Backchannel

Jay Cross

Thomas Stone: Once attended a conf. Moderator (Harold Jarche): though informal can work for new hires too: [link]. jadekaz: So, ID needs to expand to all of Gilbert's BEM. Christy Confetti Higgins: I see parallels to the the struggles of the information/knowledge services space here. tmast: Better rain then snow!

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Supporting Behavior Change at Work: An Interview with Julie Dirksen

Convergence Training

Of course, we appreciate everything Julie’s doing–the great books, the discussions, the sharing of information, etc.–and Convergence Training and our partners at RedVector are workforce learning and performance improvement experts. –and we thank her. Links and resources below! Dan Ariely. Daniel Kahneman .