Rob Hubbard

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How to Harness Informal Learning

Rob Hubbard

Many of the technologies used in elearning can provide answers as to how to harness informal learning. Technology can facilitate collaboration and networking and provide a virtual space in which informal learning can take place and, to a certain extent, be tracked. Some ideas include creating knowledge bases by building networks (e.g.

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Case Study: Waterstones Academy – Goal-Based Learning for Booksellers

Rob Hubbard

Many retailers wanting to provide product training would opt for face-to-face training, or elearning courseware plus an LMS. Waterstones went further and embraced a performance-focused goal-based learning approach: Instead of going through courses, users work towards goals that will improve their performance. So what did they think?