Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? Train on your company’s knowledge base.

Customer Service 51

Customer Service Custom Services Training 51

TalentLMS

JULY 24, 2023

While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

Performance Support 93

Performance Support Support Teams Custom 93

Infopro Learning

FEBRUARY 5, 2020

Your customers are looking to your employees to answer complex questions they couldn’t figure out by doing a quick search online. One of the top customer service complaints consumers have is that the sales representative they spoke with didn’t know enough information to assist them. Provide Opportunities to Practice.

Knowledge 305

Knowledge Productivity Product Games 305

Xyleme

SEPTEMBER 11, 2023

Intelligent content can help organizations improve their content creation, management, and delivery processes, and provide better customer experiences across multiple channels and devices. This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign.

LCMS 52

LCMS Xyleme Portal Customer Service 52

Learning Pool

NOVEMBER 8, 2023

This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service. Core, foundational skills provide a solid basis for ongoing learning and development. Elearning modules cover foundation skills and can be easily customized and updated to meet business objectives.

Industry 93

Industry Skills Technology Knowledge Worker 93

Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems.

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems.

Authoring Tools 52

Authoring Tools Job Roles Help 52

IT Training Department Blog

MAY 15, 2023

Training can provide many benefits to your organization that a user guide simply can’t match. While user guides can provide employees with information when they’re stuck, they cannot truly connect with it and apply it to their job. A user guide rarely provides context into how to use a system for job specifics.

Software 52

Software Guide Simulations Providers 52

Kitaboo

APRIL 23, 2024

Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. Orientation and Onboarding Videos These videos serve to provide new hires with essential company information, including mission, policies, and benefits.

Video 52

Video Diversity Training Compliance Training Guide 52

Play.ht

APRIL 15, 2024

ChatGPT Plus, providing priority access and additional features, is available for $20/month. Google Bard (now known as Gemini) Google Bard (now Gemini), Google’s answer to ChatGPT, uses generative AI to offer real-time, accurate responses across Google’s extensive search engine and knowledge base.

Privacy 40

Privacy Search Google Engineering 40

Instancy

FEBRUARY 26, 2024

Imagine personalized learning assistants guiding trainees through complex topics, adaptive content that adjusts to individual strengths and weaknesses, or intelligent tutoring systems providing real-time feedback. Beyond the Horizon: The future of LLMs in corporate training and customer education is bright.

Blended Learning 52

Blended Learning Custom Education LMS 52

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Hurix Digital

JANUARY 4, 2024

In this blog post, we will delve into the characteristics, use cases, and benefits of attended and unattended bots, providing you with the insights you need to make informed decisions. This allows agents to focus on providing personalized and efficient service.

Scanning 52

Scanning Metrics Analysis Customer Service 52

Epilogue Systems

MARCH 6, 2024

Note to Reader: Epilogue Systems provides a Digital Adoption Platform, Opus, which improves the adoption and proficient use of complex and enterprise software. Because many different types of solutions are needed to address the complexity of our world, we like to provide interesting articles that highlight other types of solutions.

Examples 52

Examples Benefits Metrics Compliance Training 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Design an actively managed knowledge base. .

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Design an actively managed knowledge base. ?.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Dashe & Thomson

MAY 8, 2011

In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea. We have to evolve, or be left behind. This month’s big question brings one big shift in the L&D space (addressing learning needs on-demand) into stark relief. Liam McCoy: Thanks for this. Ive been looking for some ammo t.

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

Integranxt

NOVEMBER 16, 2023

Experiential learning provides real and predictable training, whether it is a school, a multinational corporation, or a business. Case Studies Through Story-Based Learning Storytelling is a powerful tool that resonates with human experiences. Now more than ever, businesses must focus on creating an impactful training strategy.

Theory 52

Theory Simulations Case Study Blended Learning 52

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Take a look at why those efforts often fall flat.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Epilogue Systems

MARCH 23, 2023

Customer success in SaaS definition What is customer success? In SaaS, customer success is the discipline of active onboarding, training, developing relationships with clients, and providing assistance to help them achieve their goals. Customer effort rating. Net Promoter Score (NPS) (NPS).

Custom 52

Custom Metrics Adoption Adopt 52

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. Providing quick service: The customer’s time is precious.

Custom 94

Custom Customer Service Training Train 94

learnWorlds

JULY 17, 2023

ChatGPT’s vast knowledge base enables it to respond to a wide array of topics and prompts. Whether it’s technical training for MedTech , compliance training , or soft skills development, L&D professionals can leverage ChatGPT to provide learners with accurate and relevant information.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

Arlo Training & Events Software

MAY 30, 2021

Hey, business and leadership training providers! The average training provider who uses Arlo spends 43% less time on administration. 24/7 customer service, Arlo-U training modules and a comprehensive knowledge base means you’re never short of an answer to your question. . How’s your week going? Take a seat.

Leadership 98

Leadership Blended Learning Business Organization 98

Hurix Digital

APRIL 3, 2024

Moreover, ML spending has increased in the last five years (2019–2023) by almost 230%, based on a report by Juniper Research. They provide AI-driven solutions for business communication, streamlining procedures, and improving universal efficiency. Bard, developed by Google, is an example of an LLM application in search.

Social Networks 40

Social Networks Authoring Tools Diversity Training Internationalization 40

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

OCTOBER 5, 2023

It can be used to track leads, nurture prospects, manage sales opportunities, and provide customer support. Improved marketing: A CRM system can help you improve your marketing by providing you with insights into your customer behavior and preferences. HubSpot provides a WordPress plugin that allows for easy integration.

Zoho 52

Zoho Business Tools Online 52

Matrix

OCTOBER 5, 2022

However, the larger category of extended enterprise learning has become more and more relevant in past years, with organizations becoming increasingly reliant on third-party providers and retailers. So, what is customer training in this greater picture, and why is it important for your company? What is customer training?

Blended Learning 73

Blended Learning Custom Benefits Create 73

WhatFix

MAY 11, 2023

By providing comprehensive training and support, organizations can ensure that employees are productive and engaged, which leads to greater retention and job satisfaction over time. Orientation Training Effective employee orientation training provides basic organizational information that new hires need to prepare for their role in a company.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

WhatFix

FEBRUARY 2, 2023

With a solid program in place, you can ensure your team has the knowledge and skills needed to provide efficient, reliable, and cost-effective services to your customers. This type of training typically focuses on topics such as inventory management, supply chain management, freight management, and customer service.

Program 52

Program Compliance Training Effectiveness Create 52

eLearningMind

JULY 21, 2023

Simply put, eLearning simulations are interactive virtual environments that replicate real-life situations or scenarios to provide learners with practical experience in a risk-free setting. Simulations don’t really make sense when eLearning is knowledge based only.

Simulations 52

Simulations Compliance Training HIPAA Training Corporate eLearning 52

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

Customer Service 52

Customer Service Assessment Services Custom 52

Plume

DECEMBER 8, 2021

This type of approach would simply not be feasible on a multi-platform product and provides a strong case for keeping your Learning Management System and marketing website on the same install. Automated LMS reports are incredibly important for demonstrating the value that you provide to your organisational clients. Get in touch.

LMS 52

LMS Website Learning Management System Coaching 52

IT Training Department Blog

SEPTEMBER 14, 2023

One of the most important aspects of training employees on software is to provide them with a safe environment to learn in. Providing a safe environment for employees to master company software is paramount in today’s technology-driven world. A customer service agent would use the CRM very differently than a salesperson might.

Simulations 98

Simulations Software Simulation Software Learning Environment 98

WhatFix

JULY 3, 2023

Understanding the purpose will provide focus and direction to your analysis. Follow these tips to benchmark the proficiency levels: Categorize the skills based on their relevance to the goal. TalentLMS and iSpring provide features such as course management, content authoring, progress tracking, assessments, and reporting.

Authoring Tools 52

Authoring Tools Training Train Metrics 52

CLO Magazine

OCTOBER 10, 2018

VR training currently fits into one of three models: skills-based, knowledge-based and behavioral. With the knowledge-based model of VR training, content is replaced in its spatial context, enhancing cognition. Today, most VR training platforms are built on the skills- or knowledge-based models.

Simulations 75

Simulations Off-shore Case Study Virtual World 75

Axonify

JULY 28, 2017

As the first platform provider to bring microlearning to market (long before it was even called microlearning) and the organization that delivers more than 15.8 When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best.

microlearning 150

microlearning Performance Brain Module 150

TechSmith Camtasia

JULY 29, 2013

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused.

TechSmith 61

TechSmith Support Tutorial Customer Service 61

Learning Pool

JANUARY 16, 2024

There are three main types of learning objectives for corporations: Knowledge-based: These concentrate on imparting information, facts, and knowledge to deliver a better understanding of the organization’s products and processes. The audience is not only the product team but also marketing, sales, and customer service.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52