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Skilful Minds

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Shaping Social Business Ecosystems as Learnscapes

Skilful Minds

AUGUST 18, 2009

The emergence of social media provides people inside and outside organizations with a way to actively speak about, speak to, and engage the product and service offerings of enterprises. Social Networks Web 2.0 brand Dachis Group e-Learning 2.0 Tags: Collaboration Enterprise 2.0

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Social Networks Wiki Enterprise 2.0 Social 62
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Learnable Services, CRM, and Social Business Design

Skilful Minds

MARCH 29, 2010

A dialogue strategy builds on the assumption that companies learn more from customers when customers learn from them, and doing so benefits both. I increasingly think it provides a basic framework to think about as an overall framework for social business design.

Social Networks 49
Social Networks Social Business Social Media 49
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